Frequently Asked Questions - Get the Facts About Vape and Others

If you have any questions, please check Vapedisc's Help Center for answers to Frequently Asked Questions (FAQ) or Submit a Request. Established in 2024, Vapedisc is an online vape retailer servicing the vaping community with high-quality products at incredible price.

General

What is this website about?

Vapedisc.com is an online platform for purchasing vaporizer products, specializing in various electronic cigarettes, vaporizers, accessories, and related items.

 

What is the quality of the products on this website?

We are committed to providing high-quality vaporizer products and collaborate with reputable brands to ensure that the products purchased by customers have reliable quality and performance.

 

How can I purchase products?

Browse the products on the website, select the items you need, add them to your shopping cart, and then follow the website's instructions to complete the ordering process.

 

What payment methods are available?

We accept various payment methods, including credit card payments, PayPal, and other online payment platforms, to ensure that customers can complete transactions conveniently and quickly.

 

How is shipping calculated?

Shipping costs are calculated based on factors such as your location, the weight, and volume of the order. You can view specific shipping information on the checkout page. For orders over $50, we will provide free shipping.

 

What are the shipping methods?

We typically use courier services for shipping. Specific shipping methods and delivery times may vary depending on the service you choose during checkout.

 

Can I return products if I'm not satisfied?

We support eligible return and refund requests. Customers can contact customer service within a certain period to initiate a return request and follow our return policy.

 

Is there customer service? How can I contact customer service?

Yes, we provide online customer service. You can communicate with customer service through the website's online chat window or contact provided. We will respond to your inquiries as soon as possible.

 

How can I check the status of my order?

You can view the status and details of your order in your account. Additionally, you can contact customer service to inquire about the status of your order.

 

Before You Buy

Will I incur international fees?

Vapedisc does not impose any additional fees on our customers. However, the international fee may be determined by your payment bank, as some banks may charge such fees. If you have concerns regarding this, we recommend reaching out directly to your bank for clarification.

 

Why did my payment fail?

If your payment was declined at checkout when using a credit card, it might have been flagged by our system as a precaution against potential credit card fraud. To resolve this, we suggest checking your text messages or email for authorization requests related to the purchase. Additionally, contacting your card issuer to lift any fraud alerts on the payment can help proceed with the transaction. Under these circumstances, we offer three solutions:

Retry the order and complete the payment using Stripe, which offers enhanced security and smoother processing.

If you have a PayPal account, attempt payment through PayPal (PayPal credit is also available). If you don't have a PayPal account, choose PayPal as the payment option at checkout, click "complete order," and you'll be directed to a page allowing both PayPal and debit/credit card payment without the need for PayPal registration.

Consider using a different credit/debit card for payment. Feel free to contact us if you have any further questions regarding payment.

 

When will I be charged?

Your credit/debit card will be charged immediately upon placing your order, regardless of whether it's a pre-order or back-order item.

 

What payment options are available?

We offer four payment methods through our checkout process:

Paypal

Credit Cards/Debit cards

 

How do I place an order?

You can place your order conveniently through our online store.

 

Shipping & Handling

When will my order be shipped after placing it?

We aim to ship all orders promptly after they are placed. Orders are typically processed and shipped within one day of payment confirmation.

 

What are the shipping times?

Shipping times vary depending on your location and the shipping method selected during checkout. Once your order is shipped, you will receive a tracking number via email to monitor its progress.

 

My tracking information hasn't been updated in a while. Is my order lost?

Please allow some time for tracking information to update, as there may be delays in transit. If you have concerns about the status of your order, feel free to reach out to our customer service team for assistance.

 

What does my Tracking Status mean?

The tracking status provides information about the current location and status of your package during transit. Common tracking statuses include "In Transit," "Out for Delivery," and "Delivered." For detailed explanations of tracking statuses, refer to the carrier's website or contact our customer service team.

 

PACT Act Vape Mail - Shipping Announcement

What is the PACT Act Vape Mail Shipping Announcement?

The PACT Act (Prevent All Cigarette Trafficking Act) regulates the shipment of vaping products. As a result, we have implemented certain shipping protocols to comply with the PACT Act regulations. Please refer to our shipping policy for more information.

 

I need to know when my order will be delivered.

Once your order is processed and shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the delivery status of your order on the carrier's website.

 

Why is the Cost of Shipping so High?

Shipping costs are determined by various factors, including package weight, size, shipping destination, and shipping method selected during checkout. We strive to provide competitive shipping rates while ensuring safe and timely delivery of your orders.

 

What are Local Regional Carriers?

Local regional carriers are shipping companies that operate within specific geographic regions. They may provide more efficient and cost-effective shipping solutions for local deliveries compared to national carriers.

 

My Package was Returned to Sender, what now?

If your package was returned to sender, please contact our customer service team for assistance. We will work to resolve the issue and arrange for re-delivery or provide a refund if necessary.

 

Do you ship to APO or PO Box addresses?

Yes, we ship to APO (Army Post Office) and PO Box addresses. Please make sure to provide accurate address details during checkout to ensure successful delivery.

 

Do you ship to my State?

We ship to most states within the United States. However, there may be restrictions on shipping certain products to specific states due to local regulations. Please refer to our shipping policy or contact customer service for more information.

 

How can I be eligible for Free Shipping?

We offer free shipping on orders that meet certain criteria, such as minimum order value or specific promotional offers. Please refer to our shipping policy or promotional banners for details on eligibility for free shipping.

 

My package was marked delivered, but I have not received it. Is my package lost?

If your package was marked as delivered but you have not received it, please first check with neighbors or household members to see if they received the package on your behalf. If you still cannot locate your package, please contact our customer service team for assistance in locating the package or initiating a lost package investigation with the carrier.

 

I did not receive a Confirmation Number, where is it?

Upon successfully placing an order, a confirmation email with your order details and confirmation number should be automatically sent to the email address provided during checkout. If you did not receive a confirmation email, please check your spam or junk folder. If you still cannot locate the confirmation email, please contact our customer service team, and we will assist you in obtaining your confirmation number. 

 

Technical Issues

Do you offer phone support?

Yes, we offer phone support for any general inquiries or technical issues you may have. You can reach our customer service team at [insert phone number] during our operating hours.

 

Where are you located?

Our headquarters is in the US, but we aim to serve customers worldwide through our online platform.

 

What are your hours of operation?

Our customer service team is available to assist you during our operating hours, which are 24 hours of operation. Please note that our website is accessible 24/7 for browsing and placing orders.

 

Do you offer will-call/pick-up for orders?

At this time, we do not offer will-call or pick-up options for orders. All orders are shipped directly to the provided shipping address.

 

Do you offer wholesale pricing or accounts?

Yes, we offer wholesale pricing and accounts for eligible businesses. Please contact our sales team at support@vapedisc.com for more information about our wholesale program and to apply for a wholesale account.

 

PAYMENT & PROMOS

What methods of payment are accepted for purchases?

Our website accepts various payment methods, including:

Major credit cards such as Visa, MasterCard, American Express, and Discover.

Debit cards, including Visa, MasterCard, and American Express.

Prepaid or gift cards, issued within the United States and valid for merchandise purchases only. Please note that these cards must be registered to an address to process transactions.

For international customers:

We accept payments from several countries outside of the United States.

All product prices are listed in US Dollars and will not be automatically converted to local currencies. Vapedisc is not liable for any conversion fees associated with international orders.

If your country or state is not available during checkout, we regret to inform you that we cannot accept payment from or ship to your region at this time.

Restrictions:

Payments cannot be split across multiple credit cards.

Gift cards cannot be combined with credit or debit cards.

All cards must include a valid security code for processing.

Currently, we do not support PayPal as a payment method.

We strive to provide convenient and secure payment options for our customers while adhering to applicable regulations. 

 

When can I expect promotions and sales?

Promotions at our store typically coincide with major US holidays, and occasionally, we hold weekend or flash sales lasting anywhere from 24 hours to a whole weekend.

Additionally, our newsletter frequently announces price drops or special promotions. To stay updated, subscribe to our newsletter located at the bottom of every page on our website.

Don't forget to regularly check our Coupons Page for the newest promo codes and discounts!

 

Why is there an Excise Tax charge on my order?

Excise tax is a government-imposed levy on certain goods at the point of purchase, including items like fuel, alcohol, and tobacco. In some states, electric cigarettes and vaping products are also subject to specific excise tax regulations.

Based on your shipping address, vaping products may be subject to excise tax as mandated by law.

The excise tax amount can differ from state to state and depends on the type of product. To get comprehensive information, it's essential to review your state's regulations and taxation laws concerning vapor products.

 

My card was charged, but I didn't receive a confirmation. Was my order successful?

If your order was declined due to a failed transaction, any charges displayed are pending and not finalized. A pending charge typically indicates that the submitted information was inaccurate or incomplete, resulting in the declined transaction.

Despite the transaction being declined, your card issuer might still show a pending charge on your statement. Please be assured that this charge will be reversed within a few days. Furthermore, we do not access or retain any funds from transactions that were unsuccessful due to a declined transaction.

Below are some common reasons for declined orders:

Billing address mismatch: Ensure that the entered information matches the billing details on your card.

Incorrectly saved payment information: Check for any auto-fill features and consider re-entering your details manually.

Prepaid/gift card registration: Register a billing address with the card issuer for successful transactions.

Incorrect shipping address input: Verify that the shipping address is correctly entered under the billing information.

Non-US card usage: Our system may not accept payments from certain countries or financial institutions.

Feel free to reach out to us if you encounter any further issues or require assistance.

 

RETURNS & REFUNDS

What is the process if my product is found to be defective?

If you discover that your product is defective, please contact our customer service team immediately to initiate the return process. We will provide instructions on how to return the item and facilitate a replacement or refund.

 

What happens if a product in my order is missing, incorrect, or damaged?

In the event of a missing, incorrect, or damaged product in your order, please reach out to our customer service team right away. We will work swiftly to rectify the issue by arranging for a replacement or issuing a refund for the affected item.

 

Are products purchased from your website covered under warranty?

Yes, all products purchased from our website are covered under our warranty policy. Please refer to our warranty page for more details on coverage and terms.

 

Can I return unwanted items for a refund?

Yes, you can return unwanted items for a refund within the specified return period. Please ensure that the item is unused, in its original packaging, and accompanied by proof of purchase.

 

What type of items are not covered under your warranty?

Items that have been damaged due to misuse, neglect, or unauthorized modifications are not covered under our warranty. Additionally, consumable items such as coils and e-liquids may have limited or no warranty coverage.

 

What products are considered NON RETURNABLE?

Certain products, such as coils and clearance items, may be designated as non-returnable due to hygiene or safety reasons. Please review our return policy for a comprehensive list of non-returnable items.

 

Am I responsible for return shipping costs?

Yes, customers are responsible for covering the cost of return shipping unless the return is due to a mistake on our part, such as sending the wrong item or a defective product.

 

What packaging can I use for returns?

You may use the original packaging or any suitable packaging that ensures the safe return of the item. Please make sure to package the item securely to prevent damage during transit.

 

How long will it take to process a return?

Once we receive your returned item, we will process the return promptly. The exact processing time may vary depending on the volume of returns, but we strive to complete the process as quickly as possible.

 

When will my refund show up?

Refunds are typically processed within a few business days after we receive the returned item. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.


STOCK & PRODUCT CONCERNS

What's included in the contents of this starter kit?

Curious about what's included in our starter kits? Check out the product description for a detailed list of everything you'll receive with your purchase.

 

Can I receive notifications when an item is replenished in our inventory?

Stay updated on product availability by signing up for our restock notifications. Simply provide your email address, and we'll alert you as soon as the item is back in stock.

 

Are batteries provided with starter kits and box mods?

Wondering if batteries come included with our starter kits and box mods? Refer to the product description for information on whether batteries are included or if they need to be purchased separately.

 

AGE VERIFICATION

What types of identification are accepted for age verification?

To verify your age during checkout, we accept various forms of identification. These may include:

Driver's License

Passport

State-issued ID card

Military ID

 

If you're having trouble verifying your age at checkout, what should you do to complete your order?

If you encounter difficulties verifying your age during checkout, please contact our customer support team for assistance. We'll guide you through the process to ensure you can successfully place your order.

 

Troubleshooting

POD SYSTEM NOT FIRING

If your Pod System is not firing, here are some troubleshooting tips to help resolve the issue:

Check the connection between the device and the replacement pod. Ensure the metal prongs are not depressed. You can use a Q-Tip to press down and move the prongs in a circular motion to restore them to their original position.

 

Verify the battery status and connection with the pod. Make sure the device is powered on by pressing the fire button five times quickly.

Test with a new replacement pod and/or coil to rule out any faults.

If applicable, ensure the device is set to the recommended wattage setting.

Charge the device for at least 2 hours before attempting to use it again.

If the issue persists after trying these troubleshooting tips, please contact our 24-hour online customer service for further assistance.

 

TIPS FOR SAFE BATTERY USAGE

When handling rechargeable batteries, it's crucial to be aware of potential risks, as they can explode or burn if mishandled. Here are some Do’s and Don's for battery safety:

Do:

Always ensure battery wraps are intact. Dispose of batteries with frayed or damaged wraps safely.

Use a battery case when not in use to prevent contact with metal objects, which can cause short circuits and explosions.

Use an external charger to charge external batteries for added safety.

Pay attention while charging batteries to prevent overcharging, which can reduce battery life.

Avoid exposing batteries to extreme temperatures to prevent strain and venting.

Charge devices/batteries on non-flammable surfaces to avoid fire hazards.

Use married batteries in devices and avoid mixing different batteries to prevent imbalances in battery currents.

Don't:

Place batteries in pockets or bags, as this can lead to short circuits.

Charge batteries on flammable surfaces like carpets or pillows.

Mix and match batteries in devices, as this can cause fires.

Use rechargeable batteries beyond their recommended lifespan.

Please note that Vapedisc is not liable for any damage resulting from the misuse of rechargeable batteries. Additionally, rechargeable batteries are not covered by our 30-day limited warranty. For more details, refer to our Returns & Exchanges Policy.